Modules

Reward program software tailored to fit your needs

RewardTrax offers so much functionality, it’s like having a full-time staff on board to manage your program. And its modular architecture makes it easy to set up the platform with the right combination of features to support the needs of your reward program and related business goals. Here’s a sample of what it can do.

Basic RewardTrax Point-based Platform

The RewardTrax “Basic” software configuration forms a solid foundation for any online reward program. Its rich set of features provides you with all the essential functionality to easily launch and run successful incentive or reward programs. Key features include:

  • Fully branded program Website with unique domain name (“ClientCompanyRewards.com” for example). Easy-to-use content management tools allow administrators to keep program news, information and key messages up to date on the program Website and in front of participants.
  • Integrated access to the largest, most diverse reward selection currently available
  • All reward fulfillment costs (shipping, handling and applicable taxes) included in pricing
  • Participant-to-participant point “gifting”
  • Reward support services via email (shipment status; mis-shipped or damaged items)
  • “Controlled” participant enrollment based on a client-provided list of eligible participants (employing a unique identifier such as SSN, employee number, email address)
  • Customizable participant data structure and data collection forms
  • Upload of client-provided point award files using unique identifier to match participants to their awards.
  • Rich Text/HTML email tool to create and deliver personalized participant communications
  • A comprehensive set of program activity reports, including:  total points issued; total points redeemed/pending redemption; redemptions by product category; and much more
  • Secure administrative tools that make it easy to manage participants and points
  • Automatic, ongoing platform enhancements and updates

Feature Modules

Expand on RewardTrax’ “basic” capabilities by selectively adding feature modules to your reward program software. Feature modules enable you to easily custom tailor the technology platform configuration to fit the specific requirements and objectives of your program.

HR Application Suite

Our Human Resources Suite was developed specifically for employee recognition programs. This module is used to recognize an individual’s efforts and contributions, and provide a company-wide acknowledgement system of those contributions. With the growing trend of social media, this suite allows for an internal social media platform and helps build a culture of recognition.

The HR application suite can include any or all of the following features:

  • Service Awards
  • Birthday Acknowledgement
  • Spot Recognition
  • Peer-to-Peer Recognition
  • Nomination Process
  • Suggestion Awards
  • Associate Referral Program
  • Sales Referral Program
  • Training
  • Surveys and Quizzes
  • Performance Management tracking

Open Enrollment

Lets you establish “open” enrollment so that anyone may fill out the program enrollment form and join your program without an invitation/verification code (see “Controlled” enrollment in the Basic platform above). Submitted forms can be accepted manually or automatically based on criteria you set.

Reward Claim Module

This module includes features used to support incentive programs where participants are awarded points after submitting a claim of some sort – invoice information as proof of an eligible product purchase, for example. Customer loyalty programs, distributor rewards and channel partner sales incentive programs are incentive programs that often use this format. Reward Claim allows you to:

  • Create and manage multiple promotions that can target various participant segments with different eligibility, verification, and point reward rules
  • Load lists of product serial numbers for real-time validation
  • Collect whatever information you desire on the online claim form, and program your own specific instructions for each field on the form
  • Detect and stop duplicates based on invoice number and product or your serial numbers
  • Reduce risk with system-managed claim verification and audits
  • Customize audit instructions per promotion to aid in the audit process
  • Set up and track participant progress towards program and individual performance goals

Quizzes and Surveys

Adding the quizzes and surveys module to the RewardTrax reward program software enables program administrators to create and deliver online training, surveys and quizzes that award points for completion.

  • Keeps your program fresh by enabling you to easily upload and launch surveys, quizzes and training content within RewardTrax
  • Keeps participants engaged by offering them more ways to earn points – all the while ensuring they stay up to date with company programs, products and procedures
  • Extends the value of your program

Organizational Structure and Advanced Reporting

This module helps organize program reporting and administration by structuring them into logical groups and levels. For example, a national program could be designed with regional sub-units used to break out reporting and budgets, control administrator access and manage participant communications.

  • Define organizational units and hierarchical relationships between units.
  • Define managers for each organization unit.
  • Restrict access to managers based on organizational unit or any subordinate units
  • Manage participants based on assigned organization units
  • Reporting can be segmented by organizational unit

Manager Banks

Allocates managers a “bank” of points which they use to make awards at their discretion. This is often used in employee reward and recognition programs to establish departmental budgets for rewards.

  • Point awards can be set up with approval requirements and hierarchy as you wish
  • Point awards can have a fixed or variable point amount

Quickpoints

The Quickpoints module allows the use of point “claim codes” as a reward vehicle in any RewardTrax program. Administrators create sets of unique codes that will reward a specific number of points to a program participant when they submit the code on the program Website.

  • Allows for on-the-spot “thank you” or “gift” points for participants or prospects
  • Code corresponds to a specific point value
  • Code can be distributed as a check, e-mail, label, card or whatever format you desire; regardless of delivery vehicle, the participant logs in to the program site and enters the code
  • Points are automatically deposited into participant’s account

Technology Integration Services

Want to substitute some of your own technology in place of our standard RewardTrax services? Our Integration Services (implemented as a set of single object access protocol Web services) currently supports single sign-on, point account management, claim submission management, and profile transfer.  Use each of these features separately, or combine them as needed.  For example:

  • Use Single Sign-On to allow participants already logged into your Web site to bypass the RewardTrax login and go directly to your RewardTrax home page.
  • Build a widget that pulls real time information about a participant’s point balance and displays it anywhere on your organization’s Web site — not just on your RewardTrax site.
  • Automate data transfer to alleviate the need for the participant to enter the same information in other applications and again in RewardTrax.

To request a Live Demo or discuss how reward programs can enhance your business results, fill in the form above or call (866) 833-5502.